Hotels - 1 night stay

A full review including:

Booking process, website and handling of phone enquiries.

Arrival, first impressions, public areas and bar

Bedroom and bathroom; minimum 30 data points; Staff; General services, facilities and housekeeping.

Hotels - Two night stay

Everything in Small But Perfectly Formed plus:

Restaurant/s, laundry service and room service and all other additional cost services #

All services inclusive in the room rate, i.e. swimming pool and spa

Comprehensive and structured feedback on a wide range of touch points.

Self-catering accommodation - Two night stay:

This review covers ease of booking, communication, pre-arrival instructions and access to the property

Facilities, amenities, comfort and security and a detailed review of each space

Departure instructions, checkout process and any follow-up from agent/owner.

If you need a customised visit, for example if you specific areas you would like focused on or brand compliance across various sites, then select this option and we will discuss with you to ensure your requirements are met.